Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are all watches on WatchCollectors.co.uk authentic?
Yes, every timepiece in our collection undergoes a rigorous multi-point inspection by our in-house experts to guarantee 100% authenticity before being listed for sale.
Do your pre-owned watches come with a warranty?
Absolutely. All our watches come with a comprehensive 12-month WatchCollectors warranty, covering mechanical issues and timekeeping accuracy for your peace of mind.
How long does shipping take within the UK?
We offer complimentary fully insured next-day delivery via Royal Mail Special Delivery for all UK orders placed before 2:00 PM GMT.
What is your return policy?
We offer a 14-day 'no questions asked' return policy for online purchases. Items must be returned in the exact same condition as received with all security tags intact.
Do you accept part-exchanges or trade-ins?
Yes, we are always looking to acquire new pieces. You can use our 'Sell Your Watch' form to receive a valuation, which can be used as credit towards any watch in our current inventory.
Which payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and offer flexible financing options through our partner providers to help you secure your dream watch.